Customer Support Officer job from Valocity in Sydney NSW, Australia

Join our award-winning team of game-changers to drive transformation and world-class innovation across the entire mortgage valuation process. Combining our data, technology, and people, the Valocity dream team works collaboratively to streamline the home buying journey for people around the world.

With offices in New Zealand, Australia, and India, Valocity is constantly evolving culture and strategy with a focus on the future. We’re open to innovation, technology, and new ideas to ensure we continue to be fast, agile, and equipped for success.

At Valocity, we endorse positive goals and a productive atmosphere that embodies the highest level of commitment to the business, customers, and one another. This is a great opportunity to be part of a dynamic team where your professionalism and skills will make a difference.

Role Objective

As Valocity continues to grow in Australia, we need to ensure our valued clients are nurtured, and that we continue the innovation journey with them. This role is key to this.

The Customer Support Officer, you will be the backbone of the Valocity platform, ensuring that all customers, lenders, and brokers receive the highest level of customer support.

Key Responsibilities and Outcomes of the Role

The Customer Support Officer will provide operational and tech support to Valocity’s ecosystem of customers.

This role will report into the Customer Support Manager.

Key Requirements

• Impeccable interpersonal and communication skills, both verbal and written including an exceptional level of attention to detail.
• Strong computer literacy skills and proficiency and the ability to quickly learn and adapt to new systems and processes.
• Time management and organisational skills including the ability to multi-task conflicting priorities.
• Highly developed planning including the ability to proactively problem solve.
• 3+ years’ experience in a customer support/administration role.
• Ideally, we would love someone who has previous experience in the property, banking or real estate industry however this is not essential
• Openness to work remotely given the currently climate.

If successful you will be working for an award winning, innovative, and fast-paced organisation that believes in celebrating success. Team Valocity is passionate about people, and Valocity’s people are passionate about what they do every day. With us, better never stops.

If this sounds like the job for you, apply here!