Scheduler - Crew Hotel Operations job from United Airlines Inc. in Chicago, IL 60601, United States

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Job overview and responsibilities

This role will manage and execute the day to day assigning of crew rooms and transportation for Pilots and Flight Attendants that are primarily driven by unscheduled changes to flight schedules. These daily tasks will be accomplished mainly by Pilot/Flight Attendant CBA, FAR and FAA guidelines. This position will also require a high-level of customer service and collaboration with stakholders and vendors. A high-level of creative thinking will be required to solve in the moment operational issues and complexities.

• Monitor operational changes and update hotel and transportation assignments to maintain an efficient flight operation
• Correct contractual violations of layover hotel assignments caused by irregular operations/reassignments to maintain on-time departures and meet financial objectives
• Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC and station operations to accommodate equipment substitutions
• Coordinate and communicate crew change information to minimize flight delays or cancellations
• Keep supervisors informed of pertinent operational information
• Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer-focused manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation
• Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information
• Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information
• Assists with HOME automation testing, identify errors and propose solutions to appropriate personnel
• Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gainsharing program
• Interact with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters
• Execute the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking
• Proactively communicates potential sellout cities due to seasonality or special events
• Maintains appropriate telephone availability in order to meet proper customer service levels and performance against goals

• 2 years of relevant experience
• Experience using wide variety of computer applications, including Word and Excel
• Customer Service and communication background
• Strong customer service mindset
• Able to adapt to a fast-paced and rapidly changing environment
• High standard for quality and attention to detail
• Excellent interpersonal and problem-solving skills
• Strong written and verbal communication skills
• Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekends, holidays, and overtime hours)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Bachelors Degree or background in related airline operations or hotel front desk experience
• Airline hotel or industry experience