Workflow Management Analyst - Trust And Safety - São Paulo job from TikTok in São Paulo, SP, Brazil

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users. Workflow Management builds and optimises moderation business processes, monitoring performance, and continuously looks for areas to improve efficiency and maintain high standards of safety.

What will I be doing?

• You are responsible for the internal business workflow optimization, optimize internal business processes by collecting and analyzing problems in business implementation.
• You will build the workflow strategy, platform design, queue design to improve performance and efficiency in business
• You will promote the continuous and iterative development of strategy requirements through communication and cooperation with the relevant operation team, algorithm team, and R&D team.
• You will monitor, improve on the day and short term moderation performance through various, process and efficiency tactics

What should I bring?

• You come with previous experience in an Operations role within a BPO / Social Media / Call center environment
• Experience with Content Moderation / Safety would be an advantage;
• You have great attention to detail;
• Comfortable using data to analyse performance and using insight to drive performance.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.