Walk-in Interviews For Uk Based In-bound Call Center job from Cabcall Outsource SMC Pvt Ltd. in Islamabad, Pakistan

*IF YOU ARE LOCATED OUTSIDE OF ISLAMABAD AND RAWALPINDI, PLEASE CONTACT US ON THE PHONE DURING OFFICE HOURS BEFORE COMING TO THE INTERVIEW.* - (+92 347 5594468)

As an In-Bound Taxi Controller and face of our Company, you will be answering in-bound calls from UK Based Customers in proficient English (Preferably British Accent). In this role you will be handling various tasks such as:

· Pick-up and Drop-off bookings.

· Take secure payment instructions from the customer over the phone.

· In case of an issue from both sides escalate the complaint to relevant department and seek guidance on priority basis keeping the fact that customer is always right.

· Swiftly handle Queries/Grievances from Drivers.

· In this role you must have excellent communication skills (close listening and soft speaking) and while using your skills always consider 7 Points of Output to ensure the Quality based result to every single call received.

YOU WILL BE REQUIRED TO DO:

· Take instructions from the customers for a specific vehicle as per his/her requirement.

· Offer customers with timely and error free pricing.

· Amend and cancel active bookings on customer’s request, do as for reason and provide solution where required.

· Liaison with UK Office i.e. Supervisor and Shift In-Charge to resolve any queries which may come-up.

· Always meet a High Level of Customer Service and Satisfaction.

· Handling customer complaints and feedbacks in an efficient manner which can and will increase our business volume.

· Connect the Customer with the Driver to ensure a smooth and pleasant ride. The focus should always be on quality.

· Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your In-house Training Session with us).

WALK-IN CANDIDATES ARE ADVISED TO VISIT US:

· 247 Plaza, Street No. 9, /Block "C", Soan Garden, (Near CBR Gate), Islamabad

· Interview Timings: 10:00 am to 5:00 pm (Monday through Friday)

· Please bring a printed copy of your CV along.

· Candidates not wearing face mask will not be allowed to enter the premises.

LANGUAGE: British/American English accent is a must.

Job Types: Full-time, Contract
Contract length: 12 months

Salary: Rs60,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Application Deadline: 22/04/2022