Tour Guide (vietnamese) job from PERSOLKELLY Singapore Pte Ltd in Singapore, Singapore

Sunday 8th, May 2022

PERSOLKELLY Singapore Pte Ltd

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Travel / Ticketing / Airline / Shipping

PERSOLKELLY Singapore Pte Ltd is a reputed company based in Singapore. We are looking for talented professional from the field of Travel / Ticketing / Airline / Shipping to join our team as Tour Guide (vietnamese).

  • Handle escalated complaints and guarantee that justifiable compensation packages are given to complainants, all while maintaining client retention.
  • Internal staff should be monitored for providing quality service to members, linked resorts, the general public, and employees, as well as maintaining corporate
  • Individual Customer Care Specialists within the team will receive coaching and training. To increase operational efficiency, assist the Contact Center Manager w

  • Assist the Contact Centre Manager to ensure all activities meet and integrate with organizational requirements for quality assurance and a high standard of customer service.

  • Be the primary contact for assisting Pacific and global members with difficulties at resorts per the Global Member Servicing Policy.

  • Supervise and ensure that Vacation Exchange check-in problems into resorts around the region are solved promptly.

  • Supervise and ensure that Vacation Exchange check-in deletion and relocation cases are solved within stipulated deadline.

  • Handle escalated complaint cases and ensure that justified compensation packages are accorded to complaint members, whilst ensuring customer retention.

- Monitor internal staff are giving Quality Service - to members, to affiliated resorts, to the public, and to staff, including monitoring of corporate standards.

  • To provide coaching and training needs to individual Customer Care Specialist within the team. Assist the Contact Centre Manager with some administrative and reporting functions within the team so as to achieve operational efficiency.

  • Mentor new hires within the team to bring them up to management expectation both in complain handling and customer service.

  • Supervise calls and emails regarding general programme enquiries, feedbacks and complaints (daily correspondence). Develop and manage a correspondence system and respond to letters/faxes/emails from members.

  • Assist the Contact Centre Manager in identifying, implementing and developing customer service strategies in Operations. Other duties include but are not limited to attending to internal as well as external customer inquiries, problem solving, attending to self-enrolments and resort profile updates and liaising with the Account Managers.

  • Provide proper guidance, support and direction to the sales team by undertaking an advisory role in addition to the daily Customer Care role.


  • Min Diploma in any field

  • At least 1 years of sales / service experience preferably from the travel-related industry or a Contact Centre environment

  • Ability to speak and write fluent Vietnamese to liase with chinese speaking customer.

  • Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.

  • Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.

  • Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: EUGK) for a confidential discussion.

Email Address: [email protected]

Job Code: EUGK

EA Reg No: R22104964 (Kwek Hong Hao Eugene)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

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Skills required

How To Apply

Please submit your application as instructed in the job advert or Apply from Company Website