Technical Support Specialist job from Deel in Remoto, Brazil

Responsibilities / Description:

• Proactively handling escalations, responding to issues in JIRA and product enhancement requests in deel speed.

• Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements.

• Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers.

• Collaborating with other internal teams globally and stay in touch until the issue is resolved.

• Communicate clear & concise answers to complex technical questions.

• Decrease the level of basic escalations from frontline teams.

• Optimize escalation processes to increase the quality and efficiency of operations.

Requirements:

• Working with Atlassian JIRA and/or Service Desk.

• You have start up experience. Previous experience in Customer Support would be beneficial.

• Ability to explain complex issues in an easy and understandable manner.

• Excellent track of diagnosing and troubleshooting technical issues.

• Strong attention to detail and analytical skills.

• Basic understanding of Restful APIs.

• Basic Knowledge of SQL