Technical Support Specialist job from Deel in Remoto, Brazil

Sunday 8th, May 2022



IT-Hardware / Networking

Deel is a reputed company based in Remoto. We are looking for talented professional from the field of IT-Hardware / Networking to join our team as Technical Support Specialist.

Responsibilities / Description:

  • Proactively handling escalations, responding to issues in JIRA and product enhancement requests in deel speed.

  • Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements.

  • Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers.

  • Collaborating with other internal teams globally and stay in touch until the issue is resolved.

  • Communicate clear & concise answers to complex technical questions.

  • Decrease the level of basic escalations from frontline teams.

  • Optimize escalation processes to increase the quality and efficiency of operations.


  • Working with Atlassian JIRA and/or Service Desk.

  • You have start up experience. Previous experience in Customer Support would be beneficial.

  • Ability to explain complex issues in an easy and understandable manner.

  • Excellent track of diagnosing and troubleshooting technical issues.

  • Strong attention to detail and analytical skills.

  • Basic understanding of Restful APIs.

  • Basic Knowledge of SQL

Skills required

How To Apply

Please submit your application as instructed in the job advert or Apply from Company Website