Technical Support Specialist job from Customer Success Solutions Pvt. Ltd. in Islamabad, Pakistan

Monday 14th, March 2022

Customer Success Solutions Pvt. Ltd.

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IT-Hardware / Networking

Customer Success Solutions Pvt. Ltd. is a reputed company based in Islamabad. We are looking for talented professional from the field of IT-Hardware / Networking to join our team as Technical Support Specialist.

Job Description

  • As a Customer Support Specialist, you will serve as the main point of contact for issues and questions about USMobile.
  • You will not only be responsible for providing world-class assistance, but will also have the opportunity to define USMobile’s support processes and work with our team to develop and scale the Customer Support function.
  • Our customer services have been recognized as being one of the best in the industry.
  • So, if you're tired of making sales pitches and trying to convince customers to sign up for that 14 days trial, now is the time to change your job.
  • We offer a lucrative salary package as well as a comfortable environment.
  • Just so we're clear, this is NOT a sales oriented job. It DOES have rotational shifts between Evenings and Nights.
  • Also, it helps a lot, if you're a little tech savvy and familiar with how operating systems for cellular/mobile devices work.


  • Email, Chat and Voice Support - Answer inbound inquiries coming through USMobile’s support hotline.
  • Customer Service Analysis - collect customer support requests and provide End-to-End Support.


  • 3+ years in customer service or developing support material
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications Skills
  • Native or bilingual spoken and written English Skills
  • Natural self-starter


  • Medical
  • Pick & Drop
  • Free Meal
  • EOBI
  • Free Snacks
  • Unlimited Coffee/Tea
  • Free Working Environment

Job Types: Full-time, Contract

Salary: From Rs75,000.00 per month


  • Technical Support: 3 years (Preferred)


  • English (Preferred)

Skills required

How To Apply

Please submit your application as instructed in the job advert or Apply from Company Website