Technical Support Specialist job from Customer Success Solutions Pvt. Ltd. in Islamabad, Pakistan

Job Description

• As a Customer Support Specialist, you will serve as the main point of contact for issues and questions about USMobile.
• You will not only be responsible for providing world-class assistance, but will also have the opportunity to define USMobile’s support processes and work with our team to develop and scale the Customer Support function.
• Our customer services have been recognized as being one of the best in the industry.
• So, if you're tired of making sales pitches and trying to convince customers to sign up for that 14 days trial, now is the time to change your job.
• We offer a lucrative salary package as well as a comfortable environment.
• Just so we're clear, this is NOT a sales oriented job. It DOES have rotational shifts between Evenings and Nights.
• Also, it helps a lot, if you're a little tech savvy and familiar with how operating systems for cellular/mobile devices work.

Responsibilities:

• Email, Chat and Voice Support - Answer inbound inquiries coming through USMobile’s support hotline.
• Customer Service Analysis - collect customer support requests and provide End-to-End Support.

Qualifications:

• 3+ years in customer service or developing support material
• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications Skills
• Native or bilingual spoken and written English Skills
• Natural self-starter

Perks:

• Medical
• Pick & Drop
• Free Meal
• EOBI
• Free Snacks
• Unlimited Coffee/Tea
• Free Working Environment

Job Types: Full-time, Contract

Salary: From Rs75,000.00 per month

Experience:

• Technical Support: 3 years (Preferred)

Language:

• English (Preferred)