Technical Support Specialist job from Customer Success Solutions Pvt. Ltd. in Islamabad, Pakistan
Monday 14th, March 2022
Customer Success Solutions Pvt. Ltd. is a reputed company based in Islamabad. We are looking for talented professional from the field of IT-Hardware / Networking to join our team as Technical Support Specialist.
- As a Customer Support Specialist, you will serve as the main point of contact for issues and questions about USMobile.
- You will not only be responsible for providing world-class assistance, but will also have the opportunity to define USMobile’s support processes and work with our team to develop and scale the Customer Support function.
- Our customer services have been recognized as being one of the best in the industry.
- So, if you're tired of making sales pitches and trying to convince customers to sign up for that 14 days trial, now is the time to change your job.
- We offer a lucrative salary package as well as a comfortable environment.
- Just so we're clear, this is NOT a sales oriented job. It DOES have rotational shifts between Evenings and Nights.
- Also, it helps a lot, if you're a little tech savvy and familiar with how operating systems for cellular/mobile devices work.
- Email, Chat and Voice Support - Answer inbound inquiries coming through USMobile’s support hotline.
- Customer Service Analysis - collect customer support requests and provide End-to-End Support.
- 3+ years in customer service or developing support material
- Natural instinct to empathize with users
- Strong analytical skills
- Excellent verbal and written communications Skills
- Native or bilingual spoken and written English Skills
- Natural self-starter
- Pick & Drop
- Free Meal
- Free Snacks
- Unlimited Coffee/Tea
- Free Working Environment
Job Types: Full-time, Contract
Salary: From Rs75,000.00 per month
- Technical Support: 3 years (Preferred)
- English (Preferred)
How To Apply
Please submit your application as instructed in the job advert or Apply from Company Website