Technical Support job from Office Gulf in Doha, Qatar

Responsibilities:

· Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Act as the initial point of contact for all computer and system related concerns from clients or other employees

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Maintain a working log detailing all required system updates, as well as the date of completion

· Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

· Resolve technical issues related to network interruptions

· Actively update, maintain and monitor all aspects of computer networks

Qualifications:

· A bachelor's degree in computer science or related technology field is preferred

· Industry-specific certification in relevant computer languages or software may be required

· Experience in servicing hardware, printing & scanning is a plus

· 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services

· Professional written and interpersonal skills are essential when communicating with customers and clients

· Ability to prioritize and manage several milestones and projects efficiently

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Job Types: Full-time, Permanent