Technical Support Administrator - Cl 7/8 job from NSW Government -Trustee Services in Sydney NSW, Australia

Technical Support Administrator

• Ongoing Full-Time role x 2
• Location: Sydney
• Clerk Grade 7/8, Salary ($99,431 - $110,064), plus employer's contribution to superannuation and annual leave loading

About us

At NSW Trustee & Guardian, we protect, promote, and support the rights, dignity, choices, and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the team

The Information and Technology division drives digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security, and information management services.

About the role

This role will ensure the support is given to internal customers, through a range of tools to troubleshoot and resolve issues across the organisational ICT environment, complying with service management policies and procedures. This role will be responsible for the delivery of tactical solutions to improve the IT experience across NSW Trustee and Guardian.

This is an exciting opportunity that will see you...

• Work with a dynamic and flexible fast paced team
• Provide quality IT support to internal customers and deliver excellent customer service aligned to NSW Trustee & Guardian's Customer Excellence Principles
• Use appropriate tools and methods to address internal customer support queries and return users ICT systems and networks to optimum efficiency in a timely manner
• Develop, review, and maintain support documentation
• Perform regular technical maintenance of software and systems
• Identify recurring issues and work with the team to suggest system enhancements and bug fixes
• Provide onsite and remote support to our regional branches

For more information about the position, view the role description

About you

• A strong customer service attitude with excellent problem-solving skills
• Demonstrated track record in IT delivery through collaborative working, teamwork, executing excellence with a customer centric mindset
• Previous experience providing hardware support (computers and mobile devices)
• Experience providing IT support in a similar sized organisation
• Previous experience in supporting Win10 and Office365
• Previous experience or exposure to Microsoft Azure and Dynamics 365 would be highly regarded
• Previous experience or exposure in cyber security concepts would be highly regarded
• Knowledge and experience of the ITIL framework

Sound like you? Apply now!

Essential Requirements

• Knowledge and experience of the ITIL framework
• Experience providing IT support in a similar sized organisation

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• Work-life balance with flexible work options including flex leave
• leave options including 14 weeks' parental or adoption leave
• career development
• Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

How to apply

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages)
• Attach a cover letter (maximum two pages) addressing the two (2) target questions below, along with a brief description of your skills, experience, and suitability:

Read writing your job application for tips with the application.

Closing date: Applications close 11:59pm, Friday 1st April 2022

For enquiries, please contact Mahendra Pardeshi, Senior Manager IT Operations and Security, Information Technology Division at [email protected]

Please note:

• If you need an adjustment in the recruitment process or workplace, please let us know.
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing, temporary, and part-time roles, and is valid for 18-months.
• All candidates applying for this role must comply with our COVID-19 Vaccination Policy, have an up to date COVID-19 vaccination status and be able to provide acceptable proof. Further information about vaccination requirements will be provided to successful candidates and is also available via email request to [email protected]