Social Media Content Specialist - Remote job from ICUC in São Paulo, SP, Brazil

Bring your passion for social media, brand management, and customer service to our team!

Do you love all things related to social media? Are you client-focused and a creative, strong writer? Would you like to help manage the online reputation for the world’s largest, most recognized brands? If you answered “Yes, that’s me!” we have an exciting opportunity for you! ICUC Social is looking for social media Content Specialists to join our unique, remote team that are available to work a combination of shifts, including days - 10AM - 6PM BRT and evenings - 6PM - 2AM BRT.

Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial lifestyle. You will be given the opportunity to work with a diverse group of people in a fun and ever-changing industry while expressing yourself creatively.

What you will do:

• Review, monitor, and respond to comments posted on our clients’ social channels (Facebook, Instagram, Twitter, YouTube, etc.) on behalf of our clients using their unique brand voice. 
• Craft creative content to encourage participation and increase engagement across our clients’ social channels. 
• Provide our clients’ audience with an excellent experience through the clients’ social channels. 
• Escalate issues, observations, opportunities, and insights through the relevant channels. 
• Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
• Ensure the online community's safety policies and brand guidelines are being followed by all members.

What you need:

• Strong written communication (spelling, grammar, syntax, etc.) in English and Portuguese. Fluency (C2 proficiency level) in both languages is mandatory.
• You can tailor your written tone and voice to match each customer.
• Exceptional customer service skills.
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries. 
• Professional experience moderating and engaging across all social media platforms. 
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines. 
• Reliable high-speed internet with no data restrictions. 
• A current PC/laptop (tablets/smartphones are not compatible with our platforms) that can conduct video and audio calls. 
• An active Facebook account. 

The Perks

• 100% remote work – no commute or expenses associated with the traditional work environment. 
• Work anywhere – all you need is a reliable internet connection and laptop. 
• Enjoy working a variety of scheduled shifts – social media is not a typical 9-5 job. 
• Work with and learn from a diverse team, we’re global and so is our workforce. Our team members come from all walks of life with a variety of experiences. 
• You get to share your expertise with our clients’ audiences.   
• Plus a competitive compensation and benefits (if eligible) package.

ICUC is the global leader in Social Media solutions for 20 years. To date, the ICUC community consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. 

ICUC embraces and celebrates diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the more great work we can create together. 

ICUC encourages all qualified candidates to apply and has an exceptional record of accommodating the needs of our staff. If you require accommodation at any stage of the application process, please let us know.

ICUC thanks all applicants, however only those who qualify for next steps will be contacted.

Job Type: Full-time

Pay: R$44.00 - R$46.00 per hour

COVID-19 considerations:
100% remote work environment, virtual interview and meetings.

Application Question(s):

• Tell us about your professional social media experience.
• What languages can you fluently (C2 proficiency level) read and write?
• Are you available and willing to work a combination of shifts - 8:00 AM to 4:00 PM, 4:00 PM - 12:00 AM, and/or 12:00 AM - 8:00 AM North American Central Standard Time? Tell us about your availability.