Sleep Guide job from Batelle Inc in Remote, United Kingdom

Batelle is a Remote Sleep School for children aged 5 months to 5 years old. We teach parents how to put their children to bed in under 5 minutes and sleep through the night in two weeks, guaranteed.
Started in March of 2020, our company has been growing 20% month over month with nearly all 5-star reviews to date. We now need your help to maintain our commitment to excellence as we grow. We are looking for a kind, calm, and emotionally resilient generalist to join our team and guide parents through the Sleep School experience, while continually testing and iterating on our product.
Requirements
You are:

• Goal-oriented and a problem solver
• A quick learner and your number one goal is to accelerate the speed at which you learn
• Coachable with an ability to progress from feedback
• Deeply empathetic, a great listener, and someone who likes to ask great questions
• Someone with the ability to see nuance: a heterodox thinker
• A tinkerer, someone who loves to test things and is unafraid of failure
• Someone who likes to push boundaries
• Someone who defaults to ‘yes’

You have:

• The ability to communicate confidently and succinctly, both verbally and in writing
• Stick-to-it-itvness (the ability to stay committed to something - grit)
• An ability to empathize with others and take an active interest in them and their struggles
• The ability to disarm people: an open, non-judgmental, honest, and friendly demeanor
• Excellent time management skills

You might have:

• A love of reading
• An interest in psychology
• Montessori background/ interest in early childhood education

Role Responsibilities:
This is probably unlike any other job you will have come across... Sleep School is divided into 4 stages. Each stage has a team that continually works to improve outcomes of that stage. You would be joining one of these teams as a full-time member, where you would plan and test out new things, get as much feedback from customers, as well as guide parents through your stage using our Batelle Chat App.

• Work closely with your Pod to ensure parents are completely prepared and ready for what they need to do to achieve success
• Have debriefs and planning sessions before each cohort: what are we testing this time? How can we improve from last time?
• Gather feedback from parents as they progress through your Stage of Sleep School
• Look after parents in your stage by coaching them through bedtimes, wake-ups and answering any questions
• Have 121 coaching calls with parents. Keep them calm, keep them motivated, keep them clear on what to do
• Observe, track and report their progress. You need to know the temperature of all of your parents and children at all times
• Be proactive. We want you to send someone a box of chocolates to someone if you think they are going to have a tough night, have an extra call with a parent who may be unclear about the next steps, send an encouraging message before they even know they need it

Benefits

• An opportunity to work with a product that has a profound effect on the lives of our customers
• Working with a deeply kind and caring team
• Working in a growth and testing culture - it’s OK to make mistakes as long as we learn from them
• Competitive salary and options in the business

Job Type: Full-time

Salary: £50,000.00-£65,000.00 per year