Shopee Xpress Singapore - Quality Assurance job from Shopee in Singapore, Singapore

Monday 9th, May 2022



Quality Assurance

Shopee is a reputed company based in Singapore. We are looking for talented professional from the field of Quality Assurance to join our team as Shopee Xpress Singapore - Quality Assurance.

LevelExperienced (Individual Contributor)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Write up SOP, change control, deviations systems and ensuring they are in compliance.
  • Revise quality process control plan, document quality issues to root cause, corrective actions and improvements
  • Analyse sampling procedures and directions for recording and reporting quality data
  • Ensure the implementation and efficiency of quality and inspection systems are rolled out in time
  • Collect, compile and analyze statistical quality data to identify areas for improvement in the quality system
  • Review of analytical reports and batch records (manufacturing and packaging)
  • Manage customer queries, customer satisfaction surveys, questionnaires and other quality / regulatory purpose documentation requests.
  • Investigate customer complaints and non-conformance issues
  • Perform risk assessments and monitor risk management activities at quality level
  • Degree in Logistics/Supply Chain Management/Quality Assurance/Statistics is preferred
  • 1 - 3 years working experience in logistics quality assurance function would be a plus
  • Proficient in Microsoft Office tools, especially Excel
  • Able to perform analysis independently and present professionally
  • Strong communication and problem solving skills
  • Able to work with multiple stakeholders and drive changes within the team
  • Able to work in the East of Singapore

Skills required

How To Apply

Please submit your application as instructed in the job advert or Apply from Company Website