Sap Ixp Intern - User Support Desk Intern Sap Concur job from SAP in São Leopoldo, RS, Brazil

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

About the SAP Internship Experience Project:

SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP:

• Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
• Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
• Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

ABOUT THE TEAM:

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. SAP Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 50,000 clients representing more than 40 million users in over 150 countries.

WHAT MAKES OUR TEAM SPECIAL?

• We want to help our users in the best way possible.
• We are always helping each other.
• We work together toward a common goal.
• Flexibility, commitment, respect, friendship and empathy are just some of our teams' characteristics that makes it special.

PURPOSE AND OBJECTIVES

Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you!

EXPECTATIONS AND TASKS

Provide Portuguese and English first level support for desktop solution users for their phone and Portal inquiries, which includes assistance with service features, report inquiries, payment inquiries along with navigational support to end users. Document cases, route, track, escalate and update customers on status of issues as required.

REQUIREMENTS

• Bachelor’s or Associates degree in course (mainly Technology areas, Tourism and Business), with at least two years to conclusion;
• Ability to work in a fast-paced environment;
• Fluent in Portuguese;
• Advanced English;
• Excellent written and verbal communication skills;
• Familiarity with Customer Service and Support for software or other Information Technology products;
• Ability to work in a team environment;
• Be open to learn and change.

WORK EXPERIENCE

• Previous experience in a customer service role is a plus.

NICE TO HAVE

• Travel industry knowledge.

Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 339956 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.