Quality Assurance Manager job from Infosys Limited in Mysore, Karnataka, India

Responsibilities
In a portfolio of projects of higher complexity or small accounts: • Ensure creation of Q&P improvement and customer satisfaction improvement strategy for small accounts. • Recommend Q&P goal setting in projects and also at the DU level • Deploy delivery excellence strategies as elicited in the business plan and other related initiatives • Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation the strategy • For a Business Unit or Development Center: offers specialized process training including content-creation • Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan • Perform risk assessment, Identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders • Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances • Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvement
Preferred Skills:
Quality Assurance->ISO 9001,Quality Assurance->CMMI
Educational Requirements
Master Of Business Adm.,Bachelor of Engineering