Project Manager/technical Service Manager/client Delivery Manager-eunation* job from The IG Group in Luxembourg, Luxembourg

Dear Friends,

We are looking for you!

Location-Romania/Germany/Hungary

European work permit is Must*

Job Type-Full Time (Hybrid Model work style)

Role-1) Project Manager/PM

Role-2) TSM/Service Manager

Role-3)Client Delivery Manager/CDM

Job Description No 1-Client Delivery Manager

Role-CDM/Client Delivery Manager

• Owns, develops and supports growth of the client relationship

• Is the voice of the client within company and recognized as the escalation point for all issues with regards to the company engagement

• Is fully accountable for the client engagement and service delivery, supported by various roles and functions as needed in company

• For Premium Partner delivered accounts, the CDM requires a technical and project management understanding

• Proactively positions new service offerings, packages and brokers upsells within the client via the Sales team

• Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization

Tasks –

• Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)

• Define the project / delivery / service plan, perform active stakeholder mgmt., governance, reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.

• Initiate S2D and support all related activities S2D - Engagement readiness check (WI), S2D - Project readiness check (WI), S2D Handover Meeting (WI)

• Plan for Customer Kick-Off Meeting

• Train Customer on R&R - (Recording of Upskilling Session / Customer VIDEO)

• HEC Customer Help Portal Support

• Initiate & Plan Onboarding (WI 0900_03)

• Support Decommissioning

• Decommision during build

• Business Go-Live support (SOP)

• Order CQC Services

• Joint delivery of Single Tenant Edition STE

• Support DR internal testing (SOP)

• Support External DR test

• Maintain SAM Outages

• Support Capacity Management

• Conduct Quarterly Business Review Meeting

• Customer Operations Review Meeting (WI)

• Commercial Change Requests (SOP)

• SLA Credit Processing (SOP)

• Contract review and understanding (WI)

• Customer Satisfaction Surveys (SOP)

• Organise for Risk Letter Process (SOP)

• Renewal Management

• System / Server Decommissioning Guide

• Customer Visits

Job Description No 2-Project Lead

Role-Project Lead

Location-Germany/Hungary/Romania

Job Type-FTE/FTC-ok for both

Must-European work permit*

Project Lead

Responsibilities –

• Responsible for the customer onboarding/migration for Greenfield and Brownfield customers
• Manage the implementation of disaster recovery.
• Manage planning of complex projects during the customer lifecycle
• Escalation management during planned project activities.
• Acts as a customer ambassador for various technical teams
• Directing and coordinating contracted release activities with other teams and the customer with responsibility for successful deployment of all releases and patches to the live, production environment, helping to ensure that agreed entry/exit criteria and process checkpoints (“gates”) are completed before introduction
• Support successful Business Go Live

Tasks –

• Manage the Sales to Delivery handover from sales team and ensure completeness of customer requirements and technical prerequisites with the support of the CDM, TSM, CAS, DR and Internal Delivery.
• Manage the Network connectivity establishment between customer and company
• Drive the handover of customer build requirements to the Build Factory and oversee the system builds.
• Coordinate migration cutovers and go-live activities with customer, SAP Consulting Services – migration teams, and company Internal Teams (Brownfield projects)
• Organize/participate on regular meetings with customer/consulting/migration teams.
• Establish regular weekly project sync meetings with customer during build phase
• Delivery project planning and coordination of build activities
• Escalation Management of Build topics during delivery phase
• Weekly meeting Minutes-Captured notes from previous meetings/call, review current topics and new topics

Disaster Recovery Implementation

• Educate customer on how disaster recovery offering works

Customer Complex Upgrade Projects

• Plan major customer upgrades
• Manage VMware migration projects (depending on customer segmentation).

Role requirements -

• Multiple SAP release upgrades (also landscapes not only single sandboxes ... ) executed hands on
• Multiple SAP release upgrades planned, orchestrated and discussed with customer as project manager
• Multiple migrations of SAP systems of different customers / landscapes executed hands on - homogenous / heterogenous
• Multiple migrations of different customers / landscapes orchestrated - planned as responsible project manager

Job Description No 3-TSM/Service Manager

Role-Technical Services Manager

Location-Germany/Hungary/Romania

Job Type-FTE/FTC-ok for both

Must-European work permit*

Responsibilities –

• Primary contact for the customer regarding technology discussions

• Deep understanding of customer landscape and its interfaces

• Understands the customer business, goals and challenges in order to suggest solutions/innovation

• Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle

• Primary technical point of contact for Client Delivery Manager (CDM)

• Identifies and positions services that deliver value to the customer from the existing company portfolio

• TSM will visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)

• Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex: S4HANA conversion)

• Works with CDM, PL, Account executive, CAS architects and company internal service delivery to derive the long-term account vision and executable service plans

Tasks –

• Ensure customer satisfaction on technical delivery and support

• Drive innovation portfolio awareness and its implementation

• Support with incident & service request management as needed

• Coordinate impact and risk assessment for change management of planned activities

• Supports the service plan review with the customer and CDM

• Lead operational meetings with the customer, along with CDM

• Customer specific guidance derived out of EWAs, RCAs, Technical Services etc

Regards,

Neelima Kumari

HR,The IGGroup,Germany

Job Type: Full-time