Mq Distributed - Technical Support Professional job from IBM in São Paulo, SP, Brazil

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
"Job Description
This role specializes in performing remote technical support of MQ and MQ Appliance, skills with Linux/Unix and Windows are required. This L2 role provides technical support assistance to customers using problem determination problem source identification skills, responsibilities include problem recreation, diagnosing data dumps/traces, troubleshooting and debugging complex computer systems/solutions to determine a course of action and recommend solutions, and uses technical and negotiation skills in collaboration with other support organizations to prioritize and diagnose problems to resolution. Communicates action plans with the customer or IBM representative as appropriate. Contributes to department attainment of organizational objectives and high customer satisfaction. Document problem solutions within the company knowledge base and manage requests priorities on a daily basis.
As a TSE, you will:

• Provide troubleshooting and technical advice for IBM customers
• Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
• Code debug modules, write sample code, blogs and review documentation
• Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
• Be part of the team that conceives and delivers new cutting edge customer support offerings
• Provide technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills
• Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
• Communicate action plans to the client or IBM representative as appropriate
• Recommend and implement new or improvements to existing technical support tools, procedures, and processes
• May provide training for and mentor others on the team
• Contribute to department attainment of organizational objectives and high client satisfaction

To be successful, you will need:

• Passion for handling technical challenges and be goal and results oriented
• Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
• Proven listening, detail oriented thinking, and creative problem solving skills
• Ability to work in highly collaborative global organization
• Be open to flexible schedule in a 24/7/365 support environment"

Todas as nossas vagas são elegíveis para pessoas com deficiência ou reabilitadas.

Required Technical and Professional Expertise
"Required Qualifications

• Hands on experience in JavaScript and other programming or scripting languages
• Communications - written and oral in English
• Working experience with Unix/Linux
• Customer support or services experience
• Ability to multi-task and problem solving

Education/Experience

• Degree: Bachelors degree or equivalent experience
• Field of study: Computer Science/Communication /Electronic engineering etc
• Experience: Must have significant experience across various areas of the customer support and services and customer facing experience background required."

Preferred Technical and Professional Expertise
"Preferred Qualifications

• Working experience on iSeries or z/OS is a big plus
• Fluent other additional languages to assist clients Brazil/Latin America is a plus
• MQ knowledge or experience and/or other Application Server experience is a plus
• Proven Linux command line and/or system administration skills, windows administration experience a big plus
• In depth experience web development is a definite plus
• Some understanding of application servers, networking, and diagnostic approach
• An understanding of distributed systems and/or the z/OS platform
• In depth experience of eCommerce application development is a definite plus"

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.