Mechatronics Technician I job from Marel in Guaporé, RS, Brazil

Because of internal growth within our Innovation team, we are looking forward to meet you as our new:

Field Service Engineer

About the job

The Field Service Engineer (FSE) is the front-line service representative and is responsible for fulfilling the customer’s expectations during field service activities, and will ensure:

• Excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or gen-eral support for Marel machinery at customer facilities. This includes activities like preparation of installa-tion and maintenance activities, aftercare of new installations and keeping in close contact with the cus-tomer and report the progress;

• That his/her skills are maintained and are technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs;

• Quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome;

• Priorities are set in accordance with the needs of the company and the customer;

• The customer will experience a confident, emphatic and competent service from the organization;

• That in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company’s processes to ensure the right support to the customer;

• The company processes are followed consistently.

Main responsibilities:

• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer;

• Prepare and execute the work as agreed with the customer;

• Manage the customer experience;

• Identify sales and service opportunities;

• Identify/update/validate information of the Installed Base;

• Process hours and expenses;

• Technical reporting;

• Keep stakeholders informed and updated;

• Inform the Customer Support about arrival time if outside of expected window;

• Confirm reception of a work order to the resource planner;

• Updates Customer Support and customer on progress of the work;

• Debrief customer on work done and performance of the machine;

• Report on quality issues and non-conformity (NCR);

• Other duties assigned as required by the business.

Requirements

• Degree in Mechanical, Electrical and/or Software engineering, preferably from a technical college, or similar knowledge level;

• Technical college degree preferred;

• Excellent written and spoken English;

• Recognized product training on food processing equipment preferred;

• Strong communicator with analytical skill and the ability to work under pressure;

• Experience in field service in an equipment/software manufacturing environment preferred.

We offer

Marel is ambitious and aims to improve its operational and financial performance continuously while targeting 12% average annual growth.

Our values Unity, Excellence and Innovation summarize what we stand for and represent our way of working. We are united in our success; professional, but informal cooperation and teamwork across borders and disciplines to achieve the optimal result for the company as a whole. Innovation is at the heart of what we do; we constantly ask you to challenge the status quo and help us to optimizing processes, systems and tools. Excellence is what sets us apart; this position is ideally suited to really have an impact and contribute to the success of the company.

If you’re looking to join an international company with a great culture, flexible working arrangements, career growth and development opportunities then click ‘apply now’ and include a resume!

Contact information

For more information about the position, you can contact Jessica Maso.
E-mail: [email protected]