It Support Administrator job from The Royal Australian College of General Practitioners (RACGP) in Melbourne VIC, Australia
Monday 14th, March 2022
Melbourne VIC
Full-Time
The Royal Australian College of General Practitioners (RACGP) is a reputed company based in Melbourne VIC. We are looking for talented professional from the field of IT-Hardware / Networking to join our team as It Support Administrator.
Business Services
Information Technology
Melbourne
Full Time, Permanent
16/2/2022
$71,391 PA plus 14% Super plus 17.5% Annual Leave Loading
Full-time Permanent opportunity
East Melbourne location with WFH flexibility
Additional leave over Christmas Period and wellbeing days
About the RACGP
The Royal Australian College of General Practitioners (RACGP) is the peak representative organisation for general practice, the backbone of Australia’s health system. We set the standards for general practice, facilitate lifelong learning for GPs, connect the general practice community, and advocate for better health and wellbeing for all Australians.
We’re committed to diversity and social inclusion. We encourage applications from people who identify as Australian Aboriginal and/or Torres Strait Islander, people with a disability and people from culturally diverse backgrounds.
The opportunity
As our IT Support Administrator, you will provide exceptional IT support to stakeholders and employees through desktop and application support, processing service request and incident response. You will primarily administer and monitor RACGP technology systems, assets and services and support business and service level requirements.
In addition, you will be exposed to the latest Microsoft technology including Microsoft Azure services and Office365, as well our IT Service Management tool ServiceNow.
Responsibilities include:
Providing customer service and IT Support in an Enterprise desktop application environment.
Microsoft AD administration of user accounts, email distribution lists, mailboxes, Folder Access.
Providing access to SharePoint document libraries.
Application deployment through SCCM.
Microsoft Azure MFA administration and support.
Microsoft Remote Desktop Services support.
Ensuring adherence to IT Service Management framework, processes, and workflows.
Troubleshooting desktop user application environment and technology service issues; escalating to vendors or subject matter experts where required.
Engage and work closely with other teams, including our Infrastructure and Development teams to resolve complex issues and technical support requests.
Providing training and knowledge base support to staff, building and maintaining procedural documentation and user guides and considering process and system improvements to increase efficiencies.
You demonstrate:
A high level of technical experience administering and supporting some or all of:
Microsoft Windows desktops
Hardware provisioning
Active Directory Users and Computers
Microsoft Exchange
Microsoft Office365
Skype For Business and Zoom
An ITSM tool , e.g. ServiceNow
In line with technical expertise, you will have a strong customer service focus, excellent communication skills both written and verbal and thorough record keeping, documentation and instruction writing ability.
Benefits:
Salary plus 14% superannuation
17.5% Annual Leave Loading
Full-time Permanent role
East Melbourne location near Jolimont station
WFH flexibility
Additional leave over Christmas Period and wellbeing days
To apply
Have you had previous experience supporting users in an enterprise desktop environment?
Have you had previous experience using ServiceNow or an equivalent ITSM tool?
Have you had previous experience using Microsoft Active Directory to administer user accounts, email distribution lists, mailboxes and folder access?
Please apply as soon as possible as we will be reviewing applications as they are submitted, and interviews will commence with suitable applicants who have applied.
Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check.
For a copy of the position description, visit https://www.racgp.org.au/the-racgp/careers/position-descriptions
Information Technology
Melbourne
Full Time, Permanent
16/2/2022
$71,391 PA plus 14% Super plus 17.5% Annual Leave Loading
Full-time Permanent opportunity
East Melbourne location with WFH flexibility
Additional leave over Christmas Period and wellbeing days
About the RACGP
The Royal Australian College of General Practitioners (RACGP) is the peak representative organisation for general practice, the backbone of Australia’s health system. We set the standards for general practice, facilitate lifelong learning for GPs, connect the general practice community, and advocate for better health and wellbeing for all Australians.
We’re committed to diversity and social inclusion. We encourage applications from people who identify as Australian Aboriginal and/or Torres Strait Islander, people with a disability and people from culturally diverse backgrounds.
The opportunity
As our IT Support Administrator, you will provide exceptional IT support to stakeholders and employees through desktop and application support, processing service request and incident response. You will primarily administer and monitor RACGP technology systems, assets and services and support business and service level requirements.
In addition, you will be exposed to the latest Microsoft technology including Microsoft Azure services and Office365, as well our IT Service Management tool ServiceNow.
Responsibilities include:
Providing customer service and IT Support in an Enterprise desktop application environment.
Microsoft AD administration of user accounts, email distribution lists, mailboxes, Folder Access.
Providing access to SharePoint document libraries.
Application deployment through SCCM.
Microsoft Azure MFA administration and support.
Microsoft Remote Desktop Services support.
Ensuring adherence to IT Service Management framework, processes, and workflows.
Troubleshooting desktop user application environment and technology service issues; escalating to vendors or subject matter experts where required.
Engage and work closely with other teams, including our Infrastructure and Development teams to resolve complex issues and technical support requests.
Providing training and knowledge base support to staff, building and maintaining procedural documentation and user guides and considering process and system improvements to increase efficiencies.
You demonstrate:
A high level of technical experience administering and supporting some or all of:
Microsoft Windows desktops
Hardware provisioning
Active Directory Users and Computers
Microsoft Exchange
Microsoft Office365
Skype For Business and Zoom
An ITSM tool , e.g. ServiceNow
In line with technical expertise, you will have a strong customer service focus, excellent communication skills both written and verbal and thorough record keeping, documentation and instruction writing ability.
Benefits:
Salary plus 14% superannuation
17.5% Annual Leave Loading
Full-time Permanent role
East Melbourne location near Jolimont station
WFH flexibility
Additional leave over Christmas Period and wellbeing days
To apply
Have you had previous experience supporting users in an enterprise desktop environment?
Have you had previous experience using ServiceNow or an equivalent ITSM tool?
Have you had previous experience using Microsoft Active Directory to administer user accounts, email distribution lists, mailboxes and folder access?
Please apply as soon as possible as we will be reviewing applications as they are submitted, and interviews will commence with suitable applicants who have applied.
Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check.
For a copy of the position description, visit https://www.racgp.org.au/the-racgp/careers/position-descriptions
Skills required
How To Apply
Please submit your application as instructed in the job advert or Apply from Company Website
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