It Operations Manager job from Wipro Limited in Venezia, Veneto, Italy
Monday 9th, May 2022
Venezia, Veneto
Full-Time
Wipro Limited is a reputed company based in Home Office. We are looking for talented professional from the field of Telecommunications to join our team as It Operations Manager.
 Overview:
We are actively looking for an IT Operations Manager in Venice. Roles & Responsibilities:
The role will primarily be ITA based but the IT Operations Manager will be expected to liaise with central teams within Europe to facilitate tailored delivery for the region
Responsibilities
Requirements:
Wipro Ltd, with 75 years of expertise, delivers Global Information Technology, Consulting and Business Process Services, in Cognitive Computing, Hyper-automation, Robotics, Cloud, Analytics and Emerging Technologies for international leading organization across the World in diverse domains such as Aerospace and Defense, Capital Markets, Banking, Retails, Utilities, Platform and Software Products, Healthcare, Insurance, Oil and Gaz and many others.
Alongside large international partners we thrill to overcome and empower our clients success. With over 200,000 dedicated employees serving clients across six continents, our values are: be passionate about client’s success, treat every person with respect, be global and responsible, unyielding integrity in everything we do.
We are actively looking for an IT Operations Manager in Venice.
The IT Operations Manager, will fill an IT operational delivery role within the ITALY focussing on service and project delivery, The IT Operations Manager will ensure that all deliverables/actions meet the IT objectives of both corporate and local initiatives.
Primarily focussed on delivering service to internal and external stakeholders, the IT Operations Manager will drive continuous improvement within the team and be responsible for daily run activities ensuring availability of services within ITA offices. The IT Operations Manager will be expected to deliver infrastructure-based projects in line with the organisations value creation plan.
The role will primarily be ITA based but the IT Operations Manager will be expected to liaise with central teams within Europe to facilitate tailored delivery for the region
Responsibilities
Liaise closely with the IT Lead in order to bring consistent and daily value to the internal customers- Accountability of local technical/operational team’s deliverables on a day-to-day basis
- Coordination and accountability of local technical infrastructure management and coordination with strategic outsourced partners (LAN/WAN, Server, Storage, Telecommunications, etc.)
- Strong knowledge of Office365 implementations with responsibilities to transition to an evergreen workspace
- Will work “hands on” in improving and delivering technical objectives alongside the technical/operational team
- Working closely with the European IT team to understand, promote, and implement strategic technical, operational and service delivery targets.
- Management of day-to-day service activities and infrastructure projects
- Understand the IT architecture, databases, platforms as required to ensure services are being delivered correctly with the appropriate controls
- Translate business requirements into technical documentation and creation of necessary project governance documents
- Functional/Technical upgrade, planning and implementation for existing software to ensure the business benefits from new features available.
- Operating software application implementation including designing implementation and upgrade schedules
- Provide accurate and regular operational reports to the IT Lead ITALY
- Participate in regular internal and external client meetings
- Troubleshooting and solving IT problems on end user devices on a shift basis, with software remote control applications.
- Installation of computers and peripheral devices (eg printers, scanners, mobile/smart phones).
- Good understanding of Windows 10, Windows 7, HP/Lenovo Clients and applications such as Microsoft office, McAfee, Adobe and web-based applications.
- Act as first point of contact for supports. (Escalation point to the Central Team)
Requirements:
- University Degree in technical or business-related field
- Exemplary Stakeholder Management Skills
- Demonstrated success in multi-national organization(s)
- Minimum 5 years’ experience in project delivery
- Minimum 5 years’ experience working and supporting a centralized IT infrastructure
- Strong technical support background working with: Servers (hardware/OS), Applications, LAN/WAN implementation and evaluation, IP routing, Security/Firewalls, Storage solutions, Telecommunications, etc.)
- Demonstrated ability to deploy and/or improve new and existing services and infrastructure
- In depth Familiarity with the deployment life cycle (testing, implementation & cutover) in large organizations
- Extensive experience with Software Development Life Cycle methodologies.
- Very good understanding and working experience with technology as an enabler for the business ability to develop IT projects and Manager Project Implementations.
- Experience in implementing, supporting and upgrading ERP systems
- Working knowledge of reporting tools, and relational databases.
- Ability to understand business process requirements and working with business teams to deliver high quality IT solutions and complex projects.
- Strong understanding of managed service and outsourcing offerings
- Strong analytical, problem solving, negotiation and organisational skills
- Comfortable with complex organisational structure / environment
- Flexibility and ability to tackle new challenges
- Clean driving licence
Language Skills
- Italian: mandatory (native)
- English: mandatory (good level)
Based
- Venice
Skills required
How To Apply
Please submit your application as instructed in the job advert or Apply from Company Website
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