Insurance Claims Coordinator (acting) job from Toronto District School Board in Toronto, ON, Canada

Competition No. SCH II-22-0072NTE
POSTED: March 2, 2022

DEADLINE: 12:00 noon: March 17, 2022

Insurance Claims Coordinator
1 – Acting Position

Insurance and Enterprise Risk
Schedule II, Level 6

(Non-Union - 12 Month)
$76,718 to $92,072

(It is anticipated that this acting assignment will end on April 30, 2023)

The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

Reporting to the Assistant Manager, Insurance and Enterprise Risk, the Insurance Claims Coordinator
will be responsible for the investigation, evaluation, and recommendation of settlement of insurance
claims.

The Insurance Claims Coordinator will provide support to the Assistant Manager in the day to day
operations of the department and act as subject matter expert to staff, external providers and other
parties.

Summary of Duties:
➢ Conduct investigation of insurance claims including tracking and recommendation of settlement of

claims within provided authority;
➢ Gather and analyse claim information and evidence from all relevant sources (e.g. claimants,

service providers etc); prepare file summaries and reports;
➢ Conduct site visits to assess risks;
➢ Provide advice on activities or situations to mitigate risk;
➢ Liaise with claimants, insurers, adjusters, brokers and external agencies and lawyers;
➢ Respond to inquiries regarding the Board’s insurance program and claims administration process;
➢ Represent the Board and/or participate in legal proceedings, hearings, mediations and arbitrations

including collaboration with legal counsel on claims matters;
➢ Review, report and conduct analysis on investigations, incidents and claims;
➢ Assist with the review of insurance policies, procedures and administrative process/practices and

make recommendations to improve claims administration and delivery service;
➢ Develop, implement and maintain systems and processes to support effective claims

administration functions;
➢ Responsible for maintenance of claims including accurate record keeping and data entry of

claims;
➢ Assist in the development and presentation of workshops, training sessions including providing

training to schools and central departments as it relates to insurance and risk management;
➢ Attend and participate in meetings as required;
➢ Prepare/draft and communicate insurance and risk management documentation to the

stakeholders;
➢ Conduct research and analysis of insurance programs and industry trends;

➢ Maintain current with industry trends including attending industry risk management,
seminars/workshops/conferences; network with Risk Management professionals representing
school boards;

➢ Provide support to special projects as required;
➢ Provide leadership in fostering equity and inclusiveness in the development and implementation of

programs and services; and
➢ Other duties as assigned.

Qualifications:
➢ University degree in related discipline (e.g. Business Administration) including courses in

insurance and risk management with two years progressively responsible insurance and risk
management experience or an equivalent combination of education and experience;

➢ Completion of Chartered Insurance Professional designation (CIP);
➢ Demonstrated experience in claims management;
➢ Knowledge of investigative procedures and techniques;
➢ Knowledge of principles, practices and theories of insurance and risk management processes;
➢ Discretion, judgment and ability to deal with confidential information;
➢ Strong negotiation, conflict resolution, facilitation and mediation skills;
➢ Strong analytical/interpretative and problem-solving skills;
➢ Strong research, organizational and time management skills;
➢ Strong written, oral and interpersonal communication skills including presentation skills;
➢ Knowledge of related legislation (e.g., Insurance Act, Municipal Freedom of

Information and Privacy Act, Occupational Health and Safety etc),TDSB policies,
procedures and protocols;

➢ Knowledge of related court proceedings and protocols including mediation/arbitration procedures;
➢ Proven ability in promoting equitable practices which value inclusiveness and diversity; and
➢ Proficient computer skills including spreadsheets, databases, word-processing,

project management, presentation packages and related software packages.

Special Requirements:
➢ Provision of own vehicle for Board Business. Requires regular travel across the

TDSB
➢ May require the use of safety equipment for site visits

Location: 5050 Yonge Street (wheelchair accessible).
Work Year: 12 Month

Please note:
Applications must be submitted:
1. in résumé form with a covering letter to: [email protected]

2. with competition #SCH II-22-0072NTE in the subject line

3. Apply no later than 12:00 noon on March 17, 2022.

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in

writing.

We strive to meet the accommodation needs of persons with disabilities. Applicants are
encouraged to make their needs for accommodation known in advance during the application

process.