Hotel Guest Service Agent job from Soho Grand Hotel in New York, NY 10013, United States

The Soho Grand Hotel is looking for a Guest Service Agent to join their team! The Guest Service Agent plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.

Responsibilities include, but are not limited to:

• Create memorable experiences for guests by ensuring a smooth arrival and departure
• Anticipating guests needs- always staying one step ahead
• Act as the liaison for each guest with all departments to create and maintain a positive guest experience
• Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
• Being a positive and empathetic listener for all guest queries
• Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
• Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.

Requirements:

• Flexible to work days, nights and weekends
• Familiar with Downtown NYC
• Hospitality/hotel experience preferred
• Knowledge of Opera, GoConcierge, GuestWare preferred

In return we offer:

• 401k plans (with matching after 1 year)
• Health Insurance (Medical, Dental, Vision)
• Paid time off for full-time Team MembersHospitality/hotel experience preferred
• Career Advancement

EEO/ AA including Vets and Disabled

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location