Front Desk Officer job from Blue Pine Mountain House in Lahore, Pakistan

Job description
A leading health and fitness club is looking for Front Desk Officer for its branch. The Front Desk Associate is the lead customer service contact for all members, guests, or prospects.

Responsibilities:

- Greet and checks in all members and guests

- Receive payments and keep cash book updated in software

- Sell products and services

- Liaison between members and Membership Office, including prospects and current members

- Answer and directs all incoming phone calls

- Field all member complaints and concerns and coordinate with management

- Performs opening and closing procedures for the club if assigned those shifts

- Complete cleaning tasks

- Greeting members and users of the gym as they come through reception

- Checking in members and verifying memberships

- Registering prospective members and guiding them with prices

- Providing information on rates, classes and availability

- Maintaining a clean and tidy environment, both inside and in front of the counter

Additional Information

- Friendly and approachable with an outgoing personality

- Cooperative, positive and optimistic

- Excellent customer service skills

- Basic accounting skills

- Ability to enjoy working with a diverse range of people

- Able to prioritize work, handle pressure and take confident day-to-day decisions

- Ability to maintain a professional appearance and behaviour

- Ability to communicate effectively in person, in writing and over the telephone

- Willingness and ability to occasionally work outside normal office hours

- Willingness to work flexibly in response

- Committed to working within a framework that encourages equality of opportunity and diversity

- Supportive of the Aims and Purposes of Smart Gyms

- Ability to attend work during evenings and weekends.

· Qualifications

Good level of secondary education – minimum Grade C in Maths and English
Experience of 2-3 years in relevant field

Job Type: Full-time

Salary: Rs25,000.00 - Rs30,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)