Desktop Support Engineer job from Teceze Ltd in London, United Kingdom

Desktop Support Role

Purpose: To deliver exceptional customer service and technical incident resolution from call to closure in varied and challenging client environments: Supporting different geographies (local/remote), time zones, languages, customs, cultures, technologies, processes, and work practices, during various shift timings which may be Out of Hours or during weekends.

Key Responsibilities:

• Capture, log and update incidents via a call management system according to SLAs.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.

Technical skills & Experience:

• 2+ years’ experience providing onsite technical support for.
• Hardware: PC, Laptop, Printer, Fax, Scanner, Tablet & Mobile devices.
• Install, upgrade, support and troubleshoot Windows 8, 10 and any other authorized desktop applications
• Software: O365, MS Office 2010/2013, Outlook 2010/2013, Adobe, IE, MS
• Tools: Active Directory, Exchange, Call Management software.
• Networking: TCP/IP, Hands & Eyes Support.
• Building, configuring, and troubleshooting all desktop & mobile devices.
• Previous experience with SLAs and ITIL Best Practice & Process.
• CompTIA A+ Certification or equivalent

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Please can you give the following details

• Expected salary/Day Rate :
• Interview Availability :

Job Types: Full-time, Part-time, Permanent, Temporary contract, Freelance

Salary: £150.00-£250.00 per day

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)
• Business-to-Business Technical Support Occupations: 1 year (preferred)