Customer Support Representative job from Translation Empire in Islamabad, Pakistan

UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for experienced customer support executives with exceptional communication skills in English, for our office based in Bahria town, phase 7 rwp.

Responsibilities:

• Manage/handle the incoming calls professionally
• Identify and assesses customers' need to achieve satisfaction
• Giving follow up calls to the customers at a specified date and time
• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
• Managing a large number of outbound calls
• Following call centre scripts when handling different topics
• Identify interpreters needs, clarify information, research every issue, and provide solutions

Qualification / Skills:

• Must be graduate BBA/MBA preferred
• Excellent English communication skills
• Go-getter attitude

Timings: THIS IS A NIGHT SHIFT

Location: Bahria Town, phase 7

Benefits:

• Travel allowance
• Health insurance
• Leaves Encashment
• Incentive bonus

Job Type: Full-time

Salary: Rs50,000.00 - Rs80,000.00 per month

Work Remotely:

• No