Customer Service Agent (m/f) job from D EDGE in Paris (75), France

Saturday 7th, May 2022

Paris (75)


Customer Service / Call Center

D EDGE is a reputed company based in Paris (75). We are looking for talented professional from the field of Customer Service / Call Center to join our team as Customer Service Agent (m/f).

Description de l'emploi


Have you ever booked a hotel online ? Then you’ve probably used D-EDGE without knowing it.

Every day, we help more than 12,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions. Amongst the 350 D-EDGERs, the R&D team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.


Main Mission :

  • As the first contact, the CS Agent is in charge of answering incoming phone calls to CS support
  • Answer to basic requests that do not require technical or specific investigation (
  • Handle partners’ dedicated email box
  • Create, qualify and dispatch Salesforce cases to dedicated teams (Support/Connectivity Team/AM/or other teams)
  • Answering phones from customers professionally and responding to customer inquiries and complaints
  • Researching required information using available resources
  • Providing customers with the organization’s service and product information
  • Identifying, escalating priority issues and reporting to the high-level management
  • Routing inbound calls to the appropriate resources.
  • Completing call notes and call reports
  • Managing administration, communicating and coordinating with internal departments.

L'expérience professionnelle

Requirements :

  • High sense of customer relationship
  • Sharp identification of customer’s request, asking specific questions in order to gather the most accurate information for Support to handle the case in the shortest possible time
  • Fluent in french and english (additional language is a plus)
  • Excellent communication skills
  • Ability to work with others in a close manner
  • Good computer skills
  • Good multi-tasking skills
  • Technical expert in related computer applications
  • Able to react effectively and calmly in emergencies

  • D-Edge is Remote Friendly
  • 50% of transport costs from home to work
  • Meal Allowance (Swile : 9,48€/day, paid at 60%)
  • Accor Employee Card : Discount on hotel bookings
  • Incentives plans, bonuses and wage savings
  • Individual access to the Udemy e-learning platform (more than 100,000 online courses)
  • Online medical consultations (QARE)
  • CSE: Sports and cultural activities, gift cards and various discounts.

D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Skills required

How To Apply

Please submit your application as instructed in the job advert or Apply from Company Website