Call Centre Agent job from Panda Waste in Slane, County Meath, Ireland

Job Description – Customer Service Agent

Job Summary

We are looking to recruit a customer service agent that will act as a liaison between our company and its current and potential customers.

The successful candidate will be required to deal with customer issues, complaints and enquiries effectively and in a timely manner.

Maintaining excellent standards in customer satisfaction and experience will be the core of every decision and behavior.

Key Requirements

• Ability to work in a high volume work environment
• Works well under pressure
• Identify customers’ needs, clarify all account information, identify and resolve issues you are presented with and be able to provide solutions
• Build relationships and engage customers by going the extra mile

Essential Competencies

• Good PC skills (MS Office, email, spreadsheets etc)
• Excellent telephonic manner and written communication
• Strong analytical and problem solving abilities
• First rate attention to detail
• Ability to work individually and as part of a team

Job Type / Category

Incoming Call Centre - Problem solving, Customer Care.

The working hours will be flexible between 8am and 6pm. Some Saturday work can be expected.

Required Education, Skills and Qualifications

No Previous Call Centre experience required.

Completion of a relevant third level qualification such as business/marketing/accountancy etc. is preferred.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: €18,751.00-€25,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• County Meath: reliably commute or plan to relocate before starting work (preferred)

Experience:

• call centre environment: 1 year (preferred)