Answering Service Operator - 2nd Shift job from ASD - Answering Service for Directors in Columbia, SC, United States

CURRENTLY HIRING REMOTE EMPLOYEES THAT RESIDE IN GEORGIA, NORTH CAROLINA AND SOUTH CAROLINA.

ASD - Answering Service for Directors is a growing company looking for remote professional and compassionate Call Specialists.

As the answering service trusted by 35 percent of the nation’s funeral homes, ASD has established a reputation for offering our clients the highest level of service. We are a true business partner to the funeral professionals we serve. Our employees are patient, caring individuals who are responsible for ensuring funeral home callers receive first-class customer service.

We are currently hiring for the next training program for our entry-level Call Specialist position! In this role, you will take phone calls for funeral homes across the United States and Canada.

Interested candidates must call

to leave a Voice Introduction as the first step in the interview process. Additional instructions will be provided throughout the process via text message and email.

DUTIES & RESPONSIBILITIES:

• Receive, place, and transfer telephone calls following ASD Standards and protocols
• Interact with customers via online web chat following ASD Standards and protocols
• Record and deliver all messages in an accurate and timely manner
• Forward client questions and complaints to appropriate staff members
• Maintain a friendly and compassionate attitude while assisting emotional callers
• Understand and respect client and caller confidentiality

REQUIRED SKILLS & ABILITIES:

• Visual acuity to quickly navigate an abundance of on-screen account information with instructions necessary to gather and disseminate accurate messages to clients in an expeditious manner
• Prolonged periods of sitting at a desk while constantly operating computer equipment
• Excellent communication skills including active listening. Must be able to speak clearly to effectively and efficiently communicate with telephone callers
• Attention to detail and high level of accuracy
• Proficient computer skills with the ability to learn new software and basic technical troubleshooting
• Ability to remain impartial when dealing with conflict or emotional callers

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Previous call center experience preferred
• Previous customer service experience preferred

QUALIFICATIONS:

• Candidates must be able to touch type 35 WPM. Before applying, we recommend visiting www.typingtest.com to test your typing speed and accuracy.
• Candidates must pass an assessment to evaluate transcription, spelling, grammar, and comprehension skills.
• Weekend and holiday hours are required.
• Basic computer knowledge is a must.

WORK FROM HOME REQUIREMENTS:

• A home computer set-up will be supplied by the company for use during employment.
• High Speed Internet with a wired ethernet connection with a minimum Download speed of 10 Mbps, a minimum Upload speed of 5 Mbps and maximum Latency speed of 55ms is required. Test your speed at: speed.cloudflare.com.Satellite internet will not be compatible with our system. Wi-Fi cannot be used for work purposes.
• A designated workspace that is quiet and distraction-free during your work shift is a must.

BENEFITS:

• Earn an effective pay rate of $18-23 per hour. Your effective pay rate will include a Weekday base rate of $15.00 per hour, Weekend rate of $22.50* per hour if on time (*time-and-half), Triple-time Holiday Rate, and Performance and Attendance Bonuses.
• Medical, Dental and Vision Insurances
• Matching 401(k)
• Tuition Reimbursement
• Supplemental Insurances
• Paid Vacation and Personal Time
• Black Card Planet Fitness Membership
• Headspace Subscription
• Opportunity for Internal Advancement
• Additional Incentives for Spanish Bilingual Candidates

Job Type: Part-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Work Location: Multiple Locations