Administrative Officer/customer Service (f/m/d) job from Dennemeyer in Howald, Luxembourg

Monday 14th, March 2022


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Customer Service / Call Center

Dennemeyer is a reputed company based in Howald. We are looking for talented professional from the field of Customer Service / Call Center to join our team as Administrative Officer/customer Service (f/m/d).

Team spirit and an independent, precise and responsible way of working are your most prominent strengths? You are looking to pursue a long-term career in Intellectual Property, in a multicultural work environment with a company that will invest in your professional development?

Apply now!

Your tasks

  • Manage, maintain and update client specific portfolios
  • Monitor internal and official deadlines in our patent annuity database
  • Handle all client related enquiries with utmost professionalism and discretion
  • Provide accurate and efficient resolution to incoming requests via phone, email and/or online portal
  • Act as customer liaison when working with cross-functional teams to resolve customer requests
  • Communicate patent related information efficiently to other Dennemeyer departments and customers globally
  • Perform online database searches
  • Prepare cost estimates and other reports for internal and external use
  • Organize and host presentations and demos internally and externally
  • If required, organize training on formal processing of Intellectual Property rights to internal employees (also from other Dennemeyer locations)

Your profile

  • Professional diploma or qualification in a related field (e.g., Commerce or Administration) or 3-5 years of working experience in IP or a Customer Service orientated role
  • Passion for providing excellent customer service with a proven record of client orientated thinking
  • Positive and proactive attitude with the ability to adapt and learn quickly
  • Ability to work independently with limited supervision as well as in a team environment
  • Excellent organizational skills, able to prioritize work and meet tight deadlines
  • Excellent communication and problem-solving skills
  • Very good command of MS Office (Outlook, Word, Excel, PowerPoint)
  • Fluency in English and German or French is mandatory (written and spoken); other languages are considered as an asset

Join us and grow with us!

  • Develop and customize your long time career within a fast growing multinational company
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment
  • Organize your lifestyle with flexible working hours
  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
  • Celebrate success together as one team at our various corporate events
  • Attend a tailor-made onboarding program as well as individual training & development opportunities
  • Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Types: Full-time, Permanent

Work Remotely:

  • Temporarily due to COVID-19

Skills required

How To Apply

Please submit your application as instructed in the job advert or Apply from Company Website