Account Manager job from Elsevier in São Paulo, SP, Brazil

Thursday 28th, April 2022

Elsevier

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São Paulo, SP

Full-Time

Environment/ Health & Safety

Elsevier is a reputed company based in Rio de Janeiro, RJ. We are looking for talented professional from the field of Environment/ Health & Safety to join our team as Account Manager.

We’re looking for motivated, action-oriented, self-starter to manage and increase sales with new and existing customers consisting of universities, hospitals, healthcare systems and home health care accounts.
Elsevier is the leading provider of medical information in the world. In fact, we provide over 25% of the world’s clinical content, and serve over 20 million healthcare professionals. Our Clinical Solutions division is uniquely positioned to help our customers achieve success. We have a clear mission to use our evidence-based content to deliver better outcomes for patients. Across a complex care continuum and a diverse spectrum of care providers and patients, Elsevier offers solutions and services that help customers utilize and integrate content to improve professional practice, reduce care variability, engage patients and promote a culture of quality, safety and satisfaction – optimizing care delivery, the patient experience and financial outcomes.
*PLEASE APPLY WITH A RESUME IN ENGLISH*
Purpose of the Role:
The Account Manager Clinical Solutions is charged with managing relationships and identifying opportunities for sales of new/additional Clinical Solutions products mainly at Medical Schools, but also at Health Systems and Hospitals within the assigned territory. This will be done via phone and field visits. The Account Manager will be responsible for partnering with the accounts in their territory, calling on key stakeholders to measure and improve client satisfaction of our products, providing analysis of usage and metrics, identify issues.
The AM clinical solutions will represent the following products:
Clinical Reference Suite: Elsevier’s flagship product, our Clinical Reference Suite is designed to answer clinical questions for practicing physicians, nurses and pharmacists at the point of care.
ClinicalKey is a clinical search engine that supports clinical decisions by making it easier to find and apply relevant knowledge. We drive better care by delivering fast, concise answers, and deep access to evidence whenever, wherever you need it. Clinical Key Essentials module to be launch in Portuguese in 2020 and include as an additional source of revenues for the AM. ClinicalKey Student is a multi-purpose medical learning environment, that enables students to Assess, Review and Study to build knowledge, confidence and skills, in a single experience. Part of the ClinicalKey family, which enables seamless access from day 1 at medical school, through residency and into clinical practice, equipping medical students and faculty with the knowledge they need, when they need it. ClinicalKey for Nursing is a clinical search engine that supports clinical decisions by making it easier to find and apply relevant knowledge. We drive better care by delivering fast, concise answers, and deep access to evidence whenever, wherever you need it.
Clinical Skills for Brazil Complete Anatomy, the world’s most accurate and complete 3D models of the human body at your students’ fingertips, supports educators with online learning that seamlessly integrates with your teaching, enabling students to study smarter and interact with male and female body systems in-depth, like never before.
Amirsys suite provides the answers in form of high-quality images to radiologist and pathologists
Job Responsibilities: The specific responsibilities associated with the position are as follows:
  • Identifies key contacts and decision makers based on proper account management and planning using the tools provided by the company (SFDC and Franklin Covey)
  • Create and implement account management and renewal strategies within the assigned accounts
  • Drive news sales and upselling opportunities within assigned accounts to meet or exceed quota and annual sales targets
  • Monitor the stability of accounts by utilizing usage metrics, client satisfaction feedback and develop plans of action to support the overall account strategy
  • Effectively collaborate with all internal stakeholders including Sales, Product Management, Marketing, Operations and Implementation
  • Provide accurate reporting and forecasting of sales, keep current records and build account profiles by updating account and contact information and managing account data in our systems
  • Promote, drive and deliver on any promotional product strategies
  • Ability to travel 50-60% of the time
Key Competencies Required:
  • Consultative Sales Profile: Using customer centric approach to understand the challenges the customer is facing before presenting any products.
  • Customer Focus: identify customer challenges, get customer acknowledge and connect those to our solutions for providing a customer centric proposal.
  • Building Relationships: Establishes rapport with customers, been perceived as a real business partner rather than a transactional sales person.
  • Driving for Results: Works hard to achieve results and promotes a strong sense of urgency for reaching goals.
  • Collaboration and Teamwork: Encourages co-operation between all members of the team. Identifies opportunities for further collaboration across teams.
  • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Use social media to reach new audiences.
Our Requirements:
You should have a proven track record of success from B2B sales, strong technology solution selling experience; healthcare experience is preferred
  • Experience selling a technology-based product to universities and medical schools preferred. Hospitals or health systems is also desired.
  • Experience in field Sales for at least 2 years – using complex sales methodologies such as Miller Heiman, Franklin Covey or similar
  • Adept at using CRM/Seibel & SalesForce.com
  • Excellent communication, organizational and analytical skills and follow up skills
  • Possess and display effective written and verbal communication skills
  • Desire to learn and to share knowledge with other team members
  • Detailed oriented, a logical thinker, and a good listener
  • Team and goal oriented
  • Possess a positive attitude with co-workers and clients
  • Ability to maintain good relationships
  • Ability to use analytical skills to recognize potential sales obstacles and recommend solutions
  • Highly self-motivated, organized and able to manage own time
  • University Degree required, preferred in Health care or engineering
  • Fluency in English and Portuguese
We Offer:
  • Competitive salary, based on experience
  • Generous incentive plan based on performance, which is uncapped
  • Excellent training program, to aid in a fast start
  • Numerous online resources to assist with your self-development and career progression
  • An opportunity to grow and advance within a global organization
  • Elsevier is an Equal Opportunity Employer
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.
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